EX CLICKERS TEACH YANKS

 

Tribute to Jack Goldin
Ethel Chiert

The following letter was received by Mr Goldin way back in 1977 from former Clickers now in America, pointing out that the Yanks are not always so hot and have been taught a thing or two by us South Africans.

Dear Mr. Goldin,

It is over a year since we left Cape Town for America and a lot of water has gone under the bridge.

There are many, many days since leaving South Africa that Cyril and I talk about your wonderful country.

In South Africa one hears about the wonderful American ways of doing business, but believe me Clicks and the Clicks systems take some beating.

I, as you know, work for Simbula* Fifth Ave., and work in a sophisticated cosmetic department – but they had no idea how to order. It was just hit and miss – then little me showed them the Clicks system which they have now introduced into all their 39 stores.

Cyril has been working for a chain of drugstores and has come home with stories of stock in the aisles, open stock in the store-rooms and complete lack of stock control.

In short, we have learned a lot from Clicks and can assure you that all you Clickers can hold your head up high with the knowledge that your company could function better than most in this country.

Sincerely,

ETHEL & CYRIL

Source: Clicks News May-Oct 1977

*Fictitious name

 

Tribute to Jack Goldin

Memories

DSC04722 (2)

Memories

 

By Barbara Streisand Harry Bell

(Couldn’t resist that.)

I have many memories of my time working with Jack so here goes.

1.   I was doing a month in the air force when Clicks first opened and was working at Woolies at the time. I remember one of the opening specials was Bicycle playing cards for next to nothing. One of the card playing permanent air force members asked me why I didn’t go work for this new company so he could get cards cheap. I remember saying to him “They’ll never last” Little did I know that within a few months I would be working there and would spend 35 very happy years there.

2.   We had not been open very long and my late wife was a supervisor at Clicks. On receiving her year-end bonus the first year she was so annoyed by how little it was she turned to Jack and said “If this is all you can afford you obviously need it more than me” and gave it back to him. Everyone thought there was going to be an eruption of volcanic proportion but he was more hurt than annoyed and tried to get her to accept it. She refused to accept it and he refused to take it back. How long it sat in that office safe I do not know.

3.   One winter we had a particularly heavy downpour and when I got into my store, the old St Georges street store in the old Waldorf Restaurant, I found the staff canteen about 4 inches under water. I phone Jack to report it and he came through to the shop. He took one look at it and said “This reminds me of my bedroom at  home”

4.   The St Georges St store, having the Sea Point bus terminus outside its front doors, was one of the two busiest stores (takings per square meter) in the country. At lunch times you could only walk through the crowds sideways, like a crab. This particular lunch hour Jack was in the store and had seen something that upset him and was really tearing into me. All of a sudden a customer touched him on the arms and said “When you’ve finished abusing this young man may I have some service please” Jack immediately calmed down and left the store. I turned to the customer and thanked her and asked how “Can I help you” “No” she said, I thought you needed the help”

5.   Being right at one of the busiest bus stops in Cape Town the windows and doors of the store were always being dirtied and messed with. One particular morning I arrived at the store with the late Peter Watts who had the keys. He tried to open the doors but someone had stuffed match sticks into the lock and the keys would not turn. Peter tried and tried and managed to soften the wood but could not get the key to turn. There we stood, way past opening time, trying to get the doors open. Suddenly Jack arrived and took the keys from Peter. He put them in the lock and typical – they turned first time. Jack just had that knack.

 

I loved my time at Clicks.

We were the first to discount vinyl records. That put the cat among the pigeons. We were also the first to discount paperback books. Their prices had been previously controlled so that was very exciting for our customers.

Our working hours were very strange. We had to stay until the shelves were full, sometimes till one o’clock in the morning. There was no overtime. It was just part of what working in retail was like back then. But the advantage was that we did not work weekends. You finished on Saturday lunchtime and that was it.

We were one of the first retailers to move towards integration in management. Jack Goldin was a visionary whose thinking was ahead of his time. He said “The time is going to come when things are going to change so let us be first.”  We were in fact the first to put people of colour on the tills, which caused a bit of consternation, but Jack believed in ability above anything else.

I loved my time at Clicks. It was great to be there from the beginning. The opportunities for promotion were unbelievable because the company was growing so fast. The company was becoming so successful and that success rubbed on us. We liked to be linked to Clicks’ success.

 

I was told that I was not allowed to take out one of my staff.

I first met my wife, Les, when we were both working for Woolworths. However, our romance did not start then as Les returned to England for one and half years.

Shortly after I started managing the St Georges Street Branch, Les returned to South Africa and joined Clicks as a Supervisor.

Things started to happen but our romance was to receive a setback.

I was told that I was not allowed to take out one of my staff.

While I was most upset with this I must admit it is very difficult and trying working with someone you are keen on. We “broke up” but only for a while and then continued our romance in secret helped by Dal Hack who used to take us out in his car so that no one would see us.  This was a very unsatisfactory time for both of us and shortly after I was transferred to Plein Street I decided to see Mr Goldin and let him decide whether or not Les should leave Clicks.

I sat opposite Mr Goldin with my knees shaking but was told we could do what we liked as long as we were not in the same shop.

Source: Clicks News November 1975 page 3

 

Source: 40 years of Clicks 1968 – 2008 Magazine page 95

Harry Bell with Clicks from 1969 to 2003

“BUT…he told me… we shall grow, don’t worry”

Tribute to Jack Goldin

I met Jack Goldin when he went into partnership with Norman Herber of Greatermans and started the first store.

In those days, Greatermans had an office in London, trading as Prudential Shippers, acting as a confirming house for South African customers.

As I was Greatermans’ agent in Italy, and as Jack Goldin thought that this country could be a potential supplier for his store/stores, he came to Florence to meet up with me to discuss the market place.

I still remember that we had a three hours dinner at the Otello restaurant, him his wife Ethel and myself, not eating a lot but talking most of the time about products, quantity and prices.

Jack was concerned about the minimums as he had only one store and he could only buy so much…BUT…he told me… we shall grow, don’t worry.

In those days I was doing business with USA discounters, and I did like Jack Goldin’s approach to the various subjects, so I decided to start this new venture and started visiting factories the next day. I had to convince the manufacturers to accept our small orders, and this was not an easy job . In some instances, factories had minimums to put the goods in production, and in those days vendors were flooded with orders and were in a position to refuse orders.

This was the first step of a long journey with Jack Goldin. I do not have to tell you that Clicks became one of the top customers for many Italian suppliers, like the glassware factories Co.Vetro, Borgonovo, Fidenza Vetraria to name but a few.

All the suppliers liked Jack Goldin, not because of the business they were getting from Clicks but they found him very honest and fair. In fact, he was never building up stories to get special discounts, he was asking the suppliers to help him to make their products more competitive on the market…so he could buy more and bigger quantities.

Jack Goldin was not negotiating a discount for each item, but he was firm in getting his price in case he wanted to run a promotion. In this case, it was interesting to see that the manufacturer’s final reaction was very friendly and in a few words, like…. “OK Jack, that is fine, but only for this time.”

Obviously, the next time we had an exact replica, as Clicks loved promotions.

 Gianfranco Guidotti (Buying Office Florence, Italy)

 

This is why I don’t like computer people.

Tribute To Jack Goldin

One of my early tasks in the mid-80’s was to do a monthly physical stocktake of M D Frysh in the warehouse downstairs. I then had to write down my counts on the printed computer stock ledger and meet with Jack to show him.

He would be very unhappy if there was a greater than 5% discrepancy between the stock ledger tally and my physical count. Sadly, this was more the case than not.

Sitting in front of him at his desk, after the third month of doing this, he looked at me and said: “This is why I don’t like computer people.”!

He called to his secretary, Chritsta Hattingh, and asked her to summon Andre Venter, the AS400 manager, to his office and told me to stay put. Andre arrived and was motioned to sit down next to me. Jack told Andre what my monthly task was, and Andre responded that he was aware of this. That response lit the short fuse!

Jack promptly launched into a verbal tirade at Andre, accusing him of being an idiot, useless, computer person, spewing crap out of the computers, etc.! In the midst of this verbal tirade, the unthinkable happened: Jack’s bottom denture flew out onto the desk!!
My eyes were wide as saucers, as were Andre’s, yet Jack kept on with his tirade!
Then suddenly Jack realised he ‘did not sound right’! He stopped, looked down, saw his dentures on the desk, looked at us and said: “Wait here”. He picked up his dentures and went to the cloakroom adjoining his office. While he was in there, I looked at Andre with his eyes still wide open in shock, and told him the prelude to all this!

Jack returned shortly, freshened up, and sat down. He put his half-lens reading glasses back on, looked at Andre, picked up the computer stock ledger printout, threw it in Andre’s face and promptly started his tirade where he had left off! Well, well, well!
Then he told Andre to take the printout and get out of the office! I sat rooted to my chair while he carried on making some notes. A few minutes passed, he looked at me and said “Yes?”. I replied: “Um, is there anything else, Mr Goldin?” He said:”NO. You may go.”

Tony Sanders (34 years service)

 

“We worked like Trojans”

Tribute To Jack Goldin

“We focused on building the team and growing the business, primarily with a view to becoming a drugstore. Clicks became the cornerstone of retailers in South Africa. I can only see Clicks going from strength to strength in the future. The new leadership team is brilliant.

When we started, we did it all. Managers used to hop on the tills when necessary. There was a lot less structure. Everything was manual. It was hard work, but it was fun.

A lot of guys grew in the business and became successful. That was why so many people stayed. We worked like Trojans. There was a general feeling of family. It was a nurturing environment.”

Trevor Honneysett (35 Years Service)

Source: 40 years of Clicks 1968 – 2008 Magazine page 30

 

“It has been such a good experience”

Tribute To Jack Goldin

I joined Clicks 6 months after it opened in 1968 and originally started in the women’s section. I had to see that the section was filled up and clean.

St Georges Street was the first store to open and it was a goldmine for Mr Goldin. In those days everybody was scared of him. He was incredibly pedantic and did not accept anything but the best from us. He taught me how to stand up for myself because someone who did not could never have lasted.

In those days we really had to perform. We did all our work with a ruler to make sure all the tins were straight. That was the level of perfection demanded and we did not always go home on time. Often we used to get home at two o’clock in the morning.

I was often naughty and I really like to laugh. I remember Clicks sold a toy laughing bag. During lunch periods I used to turn them all on so they all laughed. This had the entire staff in stiches. At Clicks, through the years, we have had lots of hard work, we have shed tears, shared good times and it has been such a good experience. I am still happy here and that is not going to change.

Sybil Thwaites (40 Years Service)

Source: 40 years of Clicks 1968 – 2008 Magazine page 60

 

The Year 1999

 Tribute to Jack Goldin

1999 has just flown by

So much has happened it’s no wonder why

A year of promotions, moves and changes

Category swaps and adjustments to ranges

 

There has been plenty of ups and a couple of downs

I’ve seen laughter and tears and yes a few frowns

Some new faces have arrived and some did go

Our results have been excellent –the balance sheet did show

You’re a great bunch of people so where do I start

I think its best with “Thank You “ from the bottom of my heart

 

Tribute to Jack Goldin

Andreas Karl Hans or “Goebs” to some

Deputy Merchandise Director he has become

This was the result of his commitment and drive

Ensuring that Toiletries continues to strive

 

Tribute to Jack Goldin

“Deputy “ was removed from Richard Mac’s chest

Who now guarantees Cosmetics being better than the rest

He got rid of old systems and brought in some new

He even swapped the old bakkie and for a new BMW

 

Tribute to Jack Goldin

Craig, our young Turk, who in Sea Point does live

Had his business card changed from Buyer to Deputy Executive

No longer does he sit beneath my spread wing

As he’s definitely dethroned me as the Confectionery King

 

New Picture (2) Tribute to Jack Goldin Tribute to Jack GodlinTribute to Jack Goldin Tribute to Jack Goldin

Roseanne, Astrid, Christian, Gabor and Natalie,

New Trainee Buyers on the block have now filled our nursery

Your future is in your hands on where you would like to be

So come on lets see you climb that career path tree.

 

Tribute to Jack Goldin

Melanie now leads our new Spice Girl team

And we wait in anticipation for that new Homewares theme

Her fire re-kindled, her passion will last

She tells her people “lets look to the future and forget about the past”

Commitment and task she does with the simplest of ease

In 2000 I would like to see a few hugs…. Please.

 

Tribute to Jack Goldin

Jerome or Rooch or sometimes called Rutch

Whatever you throw at him is never too much

Loyal and hardworking and he’s travelled a lot

Maybe now he can spend more time on his wonderful plot

The changes he will enjoy so we all wait and see

Can he get passionate over jewellery?

 

Tribute To Jack Goldin

Now big Jono did move from pots and pans

To a huge variety of aerosol cans

Apprehensive he was and we all understand

So remember, my friend, there are people around you who are willing to lend a hand

 

Claire / Clive with whom he did swap

Is already wanting to discontinue the mop

Her energy levels are  at an all time high

I know for sure that Kitchenwares will fly

 

Tribute to Jack Goldin

Our Category champion in 1999

Was Matteo as Medicinal he did make shine

Sales were huge and his margin did soar

Just watch in 2000 as it grows even more

 

Tribute to Jack Goldin

Hair specialist indeed is the name of his game

Grant, a shark supporter, what a terrible shame

Scottworks Negotiation Course he has just done

Haircare he now says will become No 1.

Tribute to Jack Goldin

His partner on the course was young David Card

A loner, deep thinker who always tries hard

Enthusiastic and motivated and raring to go

His new taught skills he is eager to show

 

Victorious or Victor who always gives of his best

Has recently returned from a wonderful rest

His battery recharged, it’s very plain to see

That his new-found energy will go into D & P

 

Tribute to Jack Goldin

Down the aisle did our big David S take his beautiful bride

As he found there were no more places where he could hide

In toiletries now settled he’s become quite the negotiator

His sights are now set on climbing the ladder

 

Tribute to Jack Goldin

From Merchandising to Nappies in one giant leap

In the brown stuff Gerald landed and yes, very deep

Now to become a true Babies Champion and to remove that troubled frown

You must go out there, find that wife and finally settle down

 

Tribute to Jack Goldin

There have been so many changes to Trevor Andrew Moseley

It can only be one thing, love, obviously

My concern is that with the grey beard and spiked gelled hair

When he plays Santa Claus the children will scare

His beard is suddenly  gone and it’s now very obvious to me

That very recently he went at least 10 rounds with Mohamed Ali

 

Tribute to Jack Goldin

Cosmetics enjoyed a successful year

But only half as good as 2000, so I hear

Encouraging words indeed , it’s Rene and Maggie that we must thank

As they go out to dominate colour and put plenty of notes into the bank

 

Tribute to Jack Goldin

Her happiest moment undoubtedly, is talking on the phone

Or banging away with emails ensuring she’s not alone

Intelligent and well read is our young Susan B

That true potential now is what I would very much like to see

 

A little happier and motivated, or so it does now seem

Are Zelda and Theresa, the remaining members of the Spice Girl Team

Some stressful times indeed, 1999 has definitely been

Forgotten now as in 2000 they are going to turn red lights into green

 

Tribute to Jack Goldin

Our systems man, RAS, has had a busy year indeed

As it’s him all our problems that we continually do feed

Alone he conquered Merchandise Planning and may I add just in time

Tony, it’s great having you at the end of the Helpline

 

Now let’s not forget about all our Assistants and Clerks

To me they deserve at least a 100 marks

As it’s them who complete this truly magnificent team

Known in the market place as the absolute cream

 

There were a few more highlights that I think I need  mention

Jubayda had a son and now believes she’s in heaven

Rose went on and retired and Max turned that magical fifty

Who in the world  would believe that she’s now also a granny

 

To Richard and Paul and the remainder of your team

Forgotten sometimes it must definitely seem

Unfortunately huge distances do get in the way

So therefore a very special ” Thank You “ I need to say

 

Now there’s one more I need to thank and I’m thrilled she’s going to stay

Although not with me but marketing ,and that’s Tanya my reliable PA

Nothings too much – she does everything at a pace

The end of the “Year book” I know brought a smile to her happy face

 

 

In summary 1999 has been an excellent year

Unfortunately our margin budget we missed although we came pretty near

I know for sure that in our new category teams we can put this back on track

Then at least I can smile and more importantly get Raymond off my back

So in 2000 I would like to see that service champions we have become

Thus ensuring that this buying team remains as No 1

 

 

I would like to wish you and your families everything of the absolute best

And to those taking leave a wonderful and relaxing rest

May your Christmas and New Year be very special indeed

And may you all return safely and in one piece ……..  agreed?

Dave Stewart (33 Years Service)

 

“He set high expectations and he rewarded performance”

Tribute to Jack Goldin

After completing my compulsory military training in 1975, life focussed solely on surfing, sunshine and the good life. This would have continued on indefinitely if it were not for my girlfriend at the time, who after tolerating my wild ways for three months, decided surfing would not be my career and promptly ‘applied’ for a role of trainee manager at Clicks of my behalf. *(Robin Spengler interview, Dalmain Hack store visit, Adderley Street right on Friday lunch hour)

The St George’s Street branch* (Manager Cyril Chiert, Assistant Manager John Plaut) closed its doors that first Monday around 5.30pm. I was looking forward to getting out and an evening with friends. It had been a tiresome day and I was not sure I was cut out for the job. Much to my surprise I and a fellow recruit, were handed a mop and bucket each * (Carl Lang, Floor Supervisor) while the term ‘Monday night floor buff and polish’ reverberated in my disbelieving ears. What was worse was that the team usually assigned to this work were allowed to leave early. *(David Booysen, Floor Supervisor, Dennis Chen, Storeman and Tommy Hendricks, Receiving Supervisor)
As I mopped and buffed the shop floor for the next two hours I promised myself vehemently never to set foot back into Clicks and planned my surfing outing the next day as I swallowed my pride and completed this hideous task.
Well for some reason I did come back the next day and the rest, as they say ‘is history’!

Looking back today I feel immensely proud and privileged to have been part of the Clicks family in those early years. I often reflect on the debt of gratitude I feel to Jack Goldin and to his senior time through those early years. Ethel Goldin, June Kritzinger, Raymond Godfrey, Martin Susskind, David Danziger and Theo Solomon and so many others who all played a part in equipping me with the life experiences that have allowed me to ply my learning’s in overseas markets and across industries.

Jack was a brilliant yet simplistic retailer and human being. He set high expectations and he rewarded performance. The systems and processes he and his team established were simple and effective, many of which I still embrace as I work with retailers in today’s technology driven digital world.

I immigrated to Australia in 1998. Cutting ties with the Clicks Family, the business and relationships established over 23 years was the most difficult task I have ever undertaken. I was fortunate to re-establish my working relationship with Jack when I joined Priceline in the following year.

In a highly competitive retail market Jack established Priceline, the son (or daughter) of Clicks and the success story continued. Today I am fortunate to call many Priceliner’s, some expats like myself and others dinkum blue Aussies, my good friends. Once again Jack spread his simplistic, honest brilliance and brought a whole lot more people along for the ride.

Many have come after me and my compatriots both at Clicks & Priceline. They have added value and the businesses have grown beyond recognition. Well done to them. Hopefully, as the tribute to ‘Jack and Clicks in the early year’s’ story emerges, they too will take a moment to reflect on their good fortune to be a part of the journey.

Thank you Jack and thank you to all the great colleagues I had the distinct pleasure of winning with!

Geoff Dyer  (23 Years of Service)

 

Jack Goldin on Reflection

Tribute to Jack Goldin

I was running the checkout in our 390 West Street Branch and for two days we worked late to prepare for Mr Goldin’s store visit. Just prior to Mr Goldin entering the store one of the cashiers decided to go and pack something on the shelf. At that moment I was busy with a customer and did not see the cashier leave the till. When Mr Goldin walked in we had three customers at the tills and due to the very small front area of the store it makes it look as if it is very busy. He saw this and asked me why there was not a cashier on the end till to take the pressure off the queue. Needless to say I was gobsmacked. The baptism of fire was that he called me “a dummy” and told me “get the cashier situation sorted out at once.” After speaking to me and given the feedback, he could move on and not dwell on the past issues.

When I was assistant manager at our 203 Pinetown branch we had another visit from Mr Goldin, Mrs Kritzinger and Grant Smith our General Manager at the time. I was in the stock room while they were walking the floor. About one and a half hour later my Manager who shall remain nameless came and called me and said that Mr Goldin wanted to see me. The Manager said “I had better have some good answers”. This didn’t make me feel too good. I did not know what the issue was. I was literally frog marched to the Medicinal Section where I met with Mr Goldin, Mrs Kritzinger, Grant Smith and the store Manager. Mr Goldin asked me: “What is this?” pointing to some gift wrapped items on the shelf marked at 99c each. I looked and sure enough there were at least 12 items gift wrapped and the Manger shared with all that this was my idea. This was the first time that we had sold Crepe the Chine condoms, and we were notified via the notification that there should be two facings of this line next to the Disprins (Why next to the Disprins I still do not know to this very day). I then shared with the unhappy group that I thought that as this product was quite “sensitive” and by having it gift wrapped and marked might save some embarrassment for the person wishing to purchase the product. To the best of my knowledge we were at the time the first Retailer to sell these items. Then an amazing thing happened, Mr Goldin put his hand on my shoulder and looked at me in the eye and said “this is what retail is all about; vision and thinking about the needs of the customer.” He got Grant Smith to phone Head Office and have this put in a notification. So for the next few minutes we heard about what the needs of the customers were. He made my day in that I went from zero to hero in a moment. This again shows Mr Goldin’s ability to give other people credit when it is due.

When I had just been promoted to Store Manager we had a meeting after hours in Mr Goldin’s hotel room. We had snacks and drinks. He showed us a video of where Clicks was going as well as the Vision for pharmacy. I can remember thinking afterwards that this was quite a bold plan for anyone to contemplate. Over the years I often think back to that evening as we achieved Mr Goldin’s dream. The one thing for me was that even though at times you got a roasting there was always caring and treated as a person and made to feel part of a family.

On another occasion after my promotion to Regional Manager, on doing his store rounds, Mr Goldin spent about three and a half hours with me, gave me some positive feedback about the store. This was around the time that he was in discussion with Kanebo Cosmetics. During the time spent together, he shared lots of what he was as an individual and what his likes and dislikes were. It made a huge impact on me as he opened up himself. You could have a real one-to-one discussion with him.

That same night we went out for dinner. It was customary when Mr Goldin visited Durban the General Manager, Regional Managers, local Merchandise Buyers and wives went out for dinner. This was my very first experience and had to be on our best behaviour. We were the two new kids on the block. Both my wife and I sat on either side of Mr Goldin so we could get around knowing him better. It started off well and I was at ease as I had spent most of the morning with him and getting very positive feedback. Here came the first blunder. My wife asked Mr Goldin “What are your goals in life”. Wow!!!!!!! I thought my goodness! Where did that come from? He looked at her for a while thought a bit and then said something quite amazing, he said “you know I never want to be the biggest, but I want to be the best at what I and we do.” For me that was quite amazing. So after the banger of a question I really enjoyed the rest of the evening.

It became the norm that Mr Goldin would visit my stores first and then I would go and collect his wife from the hotel and take her out shopping. One afternoon we were having tea together and I asked Mrs Goldin if her husband ever relaxed. She shared that that was one thing that he did not do. She told me that once when they were on a cruise and the boats communications went down for about three days and he could not contact Head Office to get the daily figures. Once he came to terms with it he accepted it and for the next two and a half days she said “he became a totally different person”.

For me Mr Goldin was a very principled, focused and driven individual. He had clear goals and knew how he to get there. He was a man of integrity, vision who cared for the business and his people.

Garvin Pieterse (37 years service)

 

Tribute to Jack Goldin

“I have some fond memories……”

Tribute to Jack Goldin

Regarding my tenure at Clicks, I have some fond memories and really enjoyed working for the company. Clicks was my first real job ever and while I was only twenty one years old and very “green”, I quickly learned what Jack Goldin’s standards and expectations were. I really admired and respected him for his passion for the business and his tough but fair approach. Here are some memories I’d like to share:

  • Mr. Goldin paid a visit to the St. Georges Street store where I was a trainee manager. He was not very happy with the state of the store and loudly reprimanded the Manager. This culminated with Mr. Goldin telling the Manager  to take his jacket and leave immediately. As the Manager approached the front door with his jacket on, Mr. Goldin shouted: “Mr. X, where the hell do you think you’re going? Get back in here now and get this store in order!
  • Shortly after I was promoted to a Manager position, all the Managers were summoned to Head Office to attend a meeting with Mr. Goldin.  The agenda on the meeting was a variety of topics but the meeting began with Mr. Goldin asking about the memorandum that had gone out to stores the day prior. He asked Manager X to explain the memo, to which the Manager X replied: “sorry, I didn’t quite get around to reading it yet”. Mr. Goldin paused for a moment and then replied sternly: “Mr. X, meet me in my office in one minute”. Five minutes later, Mr. Goldin returned and stated: “Mr. X is no longer with us. Now……who would like to explain yesterday’s memorandum?”
  • During my trainee apprenticeship in one of the stores,  the Manager always wanted to stay after hours and go through every fine detail of the store to ensure it was always perfect. Almost every night, we would stay late after closing. This situation really suited me because I was pulling in great overtime pay! However, after a month or two during one of Mr. Goldin’s visits, he questioned the Manager as to why our store’s payroll account was consistently out of line compared to the other stores. When the reason become apparent, Mr. Goldin told the Manager that if he couldn’t manage the store in the allotted hours, he would get someone who could. Needless to say, my new-found additional income had suddenly come to an end!
  • Mr. Goldin visited the Three Anchor Bay store which I was managing at the time. This was the 1970’s and as a former hippie, I was proudly wearing my hair quite long. After the store review we walked to the exit and he turned to me and said firmly: “Store is good but Mr. Stark, get a haircut, you’re in the army now!

Philip Stark – employed at Clicks 1971-1973